GIS Technical Service Manager

IT Junior positions (max. 1 year of experience) HungarianEnglish
Allianz Technology SE is the international shared service company of the Allianz Group and has its registered office in Munich. Our customers are Allianz companies across the globe to which our 7,500 employees across the international locations offer innovative, top-quality products and services in the fields of IT Services and Operations.
We are looking for enthusiastic and agile candidates to the position of GIS Technical Service Manager to our BI & Big Data Team in Budapest.
-  Take end-to-end responsibility for Geographic Information System platform and application operation.
-  Steer underlying technical teams globally
-  Coordinate the operations and maintenance of related software (ESRI, Pitney Bowes) complex server infrastructure and databases (Linux, Oracle, et.) based on operating and support model according to Allianz Technology standards
-  Plan capacity and sizing of the service components, proactive hardware and environment management
-  Initiating planning and set up of new service components
-  Responsibility for the profit & loss account including pricing, revenue & costs planning and forecasting;
-  Counterpart for key customers and other relevant stakeholders (e.g. Finance, Procurement, Purchasing)
-  Acts as the first point of escalation for the related service(s)
-  Provider management, including purchasing and invoice clarification;
-  Responsibility for conducting connected budget / spend approval processes
-  Responsibility for monthly charging / billing to customers based on a manual process
-  Maintain service related documentation according to Allianz Technology standards
-  Document, maintain and optimize processes and configurations related to the environments
-  Displays extensive working knowledge of industry standards and practices. Search and elaborate process/service improvement opportunities utilizing company best practices and proven frameworks (e.g. Lean, ITIL)
-  Support service transition activity according to Allianz Technology standards
-  Organize SLA compliance measurement and reporting of the provided services
-  Organize and conduct service reviews with customers on the provided service, internal and external parties regarding support activities
-  Support internal and external audits related to services she/he is responsible for
-  Coordinate service related task execution in the matrix organization

-  Experience in people management
-  Experience in application operation
-  Technical expertise in Geographic Information System
-  Technical expertise in ESRI
-  Technical expertise in Pitney Bowes
-  Business analysis (IT operations)
-  Ownership and initiative
-  Relationship management
-  Service focus
-  Familiarity with agile software development
-  Service reporting
-  Strategic thinking
-  Understanding of service management framework
-  User focus
-  Asset and configuration management
-  Broad technical understanding
-  Advanced English is a must

What we offer
- Competitive salary package according to candidate’s knowledge and competences
-  Annual financial bonus – based on individual targets
-  Wide package of certified trainings
-  Possibility to develop existing and new skills
-  Support of work-life balance

If you are interested in the position, please send your CV to email address.